Services

All of our staff have been instructed on detailed cleaning and sanitizing procedures to be completed between each home

Our staff are expected to screen themselves for symptoms daily.  Staff must wear masks when entering clients homes, Groomers must wear masks for drop off and pick up.  All Staff must wear a mask during Any in person sessions or consultations.  It is highly recommended our clients do the same.

All clients will be asked;

In the past two week have you had symptoms or been in contact with anyone who has had symptoms of Covid-19

• Fever*
• Cough (new cough or worsening chronic cough)*
• Shortness of breath or difficulty breathing (new or worsening)*
• Runny nose*
• Stuffy nose
• Sore throat*
• Painful swallowing
• Headache
• Chills
• Muscle or joint aches
• Feeling unwell in general, or new fatigue or severe exhaustion
• Gastrointestinal symptoms (nausea, vomiting, diarrhea or unexplained loss of appetite)
• Loss of sense of smell or taste
• Conjunctivitis, commonly known as pink eye

Please keep us informed of any changes and we will happily reschedule in two weeks time.

Mobile Grooming will be offered as a contact-less service until further notice

Procedures upon groomers arrival

• Please allow the groomer a few minutes to get set up before approaching the vehicle, We will call when we are ready for you or wave if we see you waiting.
• Please bring your dog to the open passenger sliding door on a secure leash,collar or harness.
• There will be a tether attached to the front wall of the salon, please slide the loop over your dogs head then slide the plastic clamp toward your dogs neck to tighten. Once the tether is secure please remove your dogs collar and leash and return to your home. If your dog is a flight risk please carefully close the sliding door.
• If you need to talk with the groomer please maintain a minimum 6ft distance. We Recommend clients also wear a mask for drop off and pick up to help protect our groomers.

Head to our contact us page and request a booking or click here to book online. Please include the dates you are looking for and the level of service you are interested in. We will then reply to confirm that the dates are available and will attach our service agreement and pet questionnaire. We will hold your dates for 24 hours to allow you time to complete the questionnaire. As soon as we have received the completed form we will review the information and send a deposit request to secure the dates. The deposit is 50% of the total booked package and is non refundable, payments can be made online by credit card or by E-Transfer.

Up to 5 days before your first service date we will schedule a complimentary in home meet and greet. This visit allows us to get to know each other, meet the pets and establish a schedule for all aspects of care that your pet and home require. During the meet and greet we will complete the first home security inspection with you, sign contract,collect keys and/or security codes for access. This is also where any additional services can be arranged and payment for the remaining 50%, not including those additional services, is collected.

We will complete the daily service you have chosen each day and include a journal update emailed to you each evening. This will include photo’s of your loved ones and anything of note including any additional costs. Daily security inspections include furnace and Hot water tank check, windows and doors checked and secured, lights and blinds rotated if requested and any additional services that have been arranged will be completed.

Before you arrive home we will complete a final check of your home and pets and leave the final invoice of any additional costs in the kitchen of your home. We will also leave your keys at a predesignated location of your choosing on the property. Final payment of any additional costs is expected within 72 hours of your return. If for any reason you need to extend your service beyond your end date we request notification 24 hours before so we can make the needed arrangements to continue the care of your pets.